Here you will find a wealth of resources to answer any questions you might have!
For further assistance, our support team is here to assist you and resolve any issues. Contact support@Istation.com to request support by e-mail or call 1-866-883-READ toll-free.
If you have purchased an Istation product and are ready to install, you are in the right place!
Before downloading the Istation application, please ensure your system meets or exceeds the minimum hardware requirements by reviewing the technical information. Then click on the appropriate button for your system.
After the application installs on your computer, you may be prompted to enter the domain for your school. The domain is assigned by Istation, and it configures the application specifically for your campus.
Listed below are Istation's technical requirements.
Istation employs a proprietary communication protocol designed to minimize Internet bandwidth usage when run by multiple students simultaneously in a school. Internal firewalls and/or content filters must be configured to allow outbound access to our servers:
- IP address range:
188.8.131.52 – 184.108.40.206 (220.127.116.11/29)
- TCP ports 12500 through 12509
|Supported Operating Systems||Windows XP, Vista, 7, and 8||OS X 10.5.8 – 10.9||iOS 6.0-8.0|
|Processor||1.3 GHz||1.3 GHz Intel||iPad 2+|
|Memory||512 MB RAM||512 MB RAM|
|Hard Disk||3 GB free space||3 GB free space||3 GB free space|
|Sound Card||with headphones||with headphones|
|Internet Connection||1.5 Mbps or greater||1.5 Mbps or greater||1.5 Mbps or greater|
Istation is a fully animated, multimedia application and, as such, is not generally supported in a thin-client environment. Ncomputing supports Istation using specialized installation instructions. Please contact Istation Support if you have questions about compatibility.
To install Istation, you must be logged in with administrator rights. A simple installation is performed from our Download Istation Web page. There are no CD-ROMs to install or school-based servers to maintain. Administration for schools is virtually nonexistent. After installation, we can support any number of students simultaneously in Istation generally using the bandwidth of a single Web surfer. In the event that the school's Internet connection is lost, Istation will continue to function normally and will synchronize with our servers when the Internet connection is restored. Since Istation is delivered through the Internet, we transparently provide enhancements without a service call, at no additional cost.
If your district uses an e-mail filtering software or program, please white list the Istation.com domain to allow inbound access via e-mail. This is our main method of communication with campus teachers and administrators.
Local Firewall Information
When a software firewall is active on a computer, the firewall must be configured to allow Istation to accept connections from the local network. On Windows, this configuration occurs automatically during installation. For information specific to your OS, please review the detailed installation instructions for Windows or for Mac. Additional information may also be obtained by calling Support Services at 1-866-883-7323 or 972-643-3440 (and pressing 2).
Firewall Configuration Test
Test your firewall configuration now using the Firewall Configuration Test utility.
ISIP Web for the desktop requires a browser that supports Flash 10+. These browsers include IE8+ (IE9+ preferred), Firefox 17+ (most recent preferred), Chrome 10+ (most recent preferred), and Safari 4+ for Mac (Safari on Windows is not supported).
ISIP Web for the iPad requires an iPad 2 or later running iOS 6.x or later. ISIP Web for Chromebook requires Chrome 10+ (most recent preferred).
Contact support@Istation.com to request Istation support by e-mail or call 1-866-883-READ toll-free.